Our standard shipping terms apply, please read below for details. 

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Returns & exchanges

Please choose carefully as we are unable to offer refunds on items due to change of mind. We offer an exchange or online credit for all change of mind purchases so long as,

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The item is please returned within 14 days of purchase 
The item is in original condition
The item is not damaged, used or altered

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Please note, The Productive OT will not cover postage costs for change of mind items. Please email us at theproductiveOT@gmail.com  to organise your exchange.

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Unfortunately, we do not return sale items unless deemed faulty. 

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We apologise if an item arrives damaged, please email us at theproductiveOT@gmail.com and we will organise a replacement, credit or refund.

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Processing of orders

Orders are typically processed within 1-2 business days (not including holidays or weekends), however, during periods of peak sales or promotion, processing can take up to 5 business days.

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Shipping

If a product is returned to The Productive OT or not received due to customer error including incorrect postage details, refused deliveries or similar are to be rectified at the customers expense. This includes an additional fee for re-delivery. 

If a product is returned to The Productive OT and the customer does not wish to pay for re-delivery, the product cost will be refunded not inclusive of any postage fees.

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Within Australia

Standard shipping in Australia will take 2 - 8 business days. 

The Productive OT offers trackable delivery throughout Australia using Australia Post. A tracking number will be sent to the email entered at checkout. Please check junk mail folders if the email hasn’t arrived within the estimated business days.

Delivery time frames are just an indication and The Productive OT will not be held accountable for longer delivery times or courier delays. Cancellations will not be accepted due to a delivery being late. Please note, this is the estimated time you should allow for your order to be sent from the time it is placed. You will need to allow additional time on top of these estimates for your order to be couriered to your address. 

A copy of your receipt will be provided via email, please contact us if you would need a hard copy attached to your order.

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Lost parcels

Unfortunately, The Productive OT cannot be held responsible for the delivery services of Australia Post, or any other courier service. Any items missing/stolen or undelivered due to incorrect information cannot be replaced by The Productive OT. If this is the case, please contact Australia Post immediately. Otherwise, please contact us at theproductiveOT@gmail.com.